We are committed to protecting the privacy of all visitors
to the Website, including all visitors who access the Website or Service
through any mobile application or other platform or device. Please read the
We are registered with the Information Commissioner's Office
under the Data Protection Act 1998. By visiting and/or using the
Service on the Website, you agree and where required you consent to the
collection, use and transfer of your information as set out in this policy.
1. INFORMATION THAT WE COLLECT FROM YOU
1.1. When you visit the Website or use the Service to make
an Order from a Restaurant through the Website, you may be asked to provide
information about yourself including your name, contact details (such as
telephone and mobile numbers and e-mail address) and payment information (such
as credit or debit card information). We may also collect information about
your usage of the Website and Service and information about you from the
materials (such as messages and reviews) you post to the Website and the
e-mails or letters you send to us.
1.2. By accessing
information and/or the Website or Service using mobile digital routes such as
(but not limited to) mobile, tablet or other devices/technology including
mobile applications, then you should expect that our data collection and usage
collect technical information from your mobile device or your use of the
Website or the Service through a mobile device, for example, location data and
certain characteristics of, and performance data about, your device,
carrier/operating system including device and connection type, IP address,
mobile payment methods, interaction with other retail technology such as use of
NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain
anonymous through your device and/or platform settings, this information may be
collected and used by us automatically if you use the Website or Service
through your mobile device(s) via any mobile application, through your mobile's
browser or otherwise.
2. USE OF YOUR INFORMATION
2.1. Your information will enable us to provide you with
access to the relevant parts of the Website and to supply the Service. It will
also enable us to bill you and enable us and/or a Restaurant with whom you have
placed an Order to contact you where necessary concerning the Service. For
example, we and/or the Restaurant may use your information to provide you with
status updates or other information regarding your Order by e-mail, telephone,
mobile or mobile messaging (e.g. SMS, MMS etc.). We will also use and analyse
the information we collect so that we can administer, support, improve and
develop our business, for any other purpose whether statistical or analytical
and to help us prevent fraud. Where appropriate, now and in the future you may
have the ability to express your preferences around the use of your data as set
of using the Service, for example mobile, mobile applications or any
representation of the Website.
2.2. We may use your information to contact you for your
views on the Service and to notify you occasionally about important changes or
developments to the Website or the Service.
2.3. Where you have indicated accordingly, you agree that we
may use your information to let you know about our other products and services
that may be of interest to you including services that may be the subject of
direct marketing and we may contact you to do so by post, telephone, mobile
messaging (e.g. SMS, MMS etc.) as well as by e-mail.
2.4. Where you have indicated accordingly, you agree that we
may also share information with third parties (including those in the food,
drink, leisure, marketing and advertising sectors) to use your information in
order to let you know about goods and services which may be of interest to you
(by post, telephone, mobile messaging (e.g. SMS, MMS etc.) and/or e-mail) and
to help us analyse the information we collect so that we can administer,
support, improve and develop our business and services to you.
2.5. If you do not want us to use your data in this way or
change your mind about being contacted in the future, please let us know by
using the contact details set out in paragraph 7 below and/or amending your
2.6. Please note that by submitting Reviews regarding the
Website, Service and/or Restaurants, you consent to us to use such Reviews on
the Website and in any marketing or advertising materials. We will only
identify you for this purpose by your first name and the city in which you
reside (and any other information that you may from time to time consent to us
3. DISCLOSURE OF YOUR INFORMATION
3.1. The information you provide to us will be transferred
to and stored on our servers which may be in or outside the European Economic
Area, and may be accessed by or given to our staff working outside the United
Kingdom and third parties including companies within the of companies (which means our
subsidiaries and affiliates, our ultimate holding company and its subsidiaries
and affiliates) who act for us for the purposes set out in this policy or for
other purposes notified to you from time to time in this policy. Countries
outside the European Economic Area do not always have strong data protection
laws. However, we will always take steps to ensure that your information is
treated in accordance with this policy.
3.2. The third parties with whom we share your information
may undertake various activities such as processing credit card payments and
providing support services for us. In addition, we may need to provide your
information to any Restaurants that you have placed an Order with so as to
allow the Restaurant to process and deliver your Order. By submitting your
personal data, you agree to this transfer, storing or processing. We will take
all steps reasonably necessary to ensure that your data is treated securely and
3.3. If you have consented we may allow carefully selected
third parties, including marketing and advertising companies, our affiliates
and associates, to contact you occasionally about services that may be of
interest to you. They may contact you by post, telephone, mobile messaging
(e.g. SMS, MMS, etc.) as well as by e-mail. If you change your mind about being
contacted by these companies in the future, please let us know by using the
contact details set out in paragraph 7 below and/or by amending your profile
3.4. If our business enters into a joint venture with, purchases
or is sold to or merged with another business entity, your information may be
disclosed or transferred to the target company, our new business partners or
owners or their advisors.
3.5. We may use the information that you provide to us if we
are under a duty to disclose or share your information in order to comply with
(and/or where we believe we are under a duty to comply with) any legal
obligation; or in order to enforce the Website Terms and any other agreement;
or to protect our rights or the rights of Restaurants or other third parties.
This includes exchanging information with other companies and other
organisations for the purposes of fraud protection and prevention.
4. SECURITY AND DATA RETENTION
4.1. We take steps to protect your information from
unauthorised access and against unlawful processing, accidental loss,
destruction and damage. We will keep your information for a reasonable period
or as long as the law requires.
4.2. Where you have chosen a password which allows you to
access certain parts of the Website, you are responsible for keeping this
password confidential. We advise you not to share your password with anyone.
Unless we negligently disclose your password to a third party, we will not be
liable for any unauthorised transactions entered into using your name and
4.3. The transmission of information via the internet is not
completely secure. Although we will take steps to protect your information, we
cannot guarantee the security of your data transmitted to the Website; any
transmission is at your own risk. Once we have received your information, we
will use strict procedures and security features to try to prevent unauthorised
5. ACCESSING AND UPDATING
5.1. You have the right to see the information we hold about
you ("Access Request") and to ask us to make any changes to ensure
that it is accurate and up to date. If you wish to do this, please contact us
using the contact details set out in paragraph 7 below. In the event that you
make an Access Request, we reserve the right to charge a fee of ten pounds
(£10.00) to meet our costs in providing you with details of the information we
hold about you.
Website and, where appropriate, through e-mail notification.
7.1. All comments, queries and requests relating to our use
of your information are welcomed and should be addressed to , or by telephone to
8. REFUND POLICY / DELIVERY POLICY
8.1 Refund policy: Any cooked food as well as opened drinks are not refundable due to the perishable food/drinks. Any complaints or refunds will be dealt with on an individual basis. Please call with any problems you may have experienced. We will be happy to assist you on phone.
8.2 Delivery policy: We will always try our best to deliver to you as soon as possible. Please make sure the address information you provided is correct to avoid additional charges or delay.